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Key Bank Hours Of Operation

Here is what you need to know about its modus operandi and the Key Bank hours. Everybody parks their money in certain bank accounts. You cannot leave your money unattended at home. Moreover, thefts have increased manifold. Therefore, it is not safe to keep money at home. And that marked the emergence of banks in the USA. One such name is that of the Key Bank. This specific local bank has prescribed staff working hours and a holiday schedule. No one would like to reach the bank for an urgent transaction, and find it closed. Here is what you need to know about its modus operandi and the Key Bank hours.

What Is Key Bank Hours?

Key Bank branches are spread across fifteen states in the USA. Moreover, the bank has over 40,000 ATMs across the place. Key Bank is the largest, financial organization in the USA. The bank has as many as 1,000 full-service branches. Key Bank has a large customer base. Key Bank has Checking as well as Savings accounts.

Each bank has its standard operating procedure. There are certain rules and regulations that need to be followed while banking. Few banks operate on Saturdays as well. But they may not give access to customers. Moreover, if there is a public holiday on Saturdays, then the bank branch may be closed. So, it is imperative for the account holders to know when to bank. If you intend to visit the branch on Saturday, it is good to seek an appointment.




The staff is extremely professional, and answer all your queries. You also need to have some patience, when queues are long. It is one of the renowned banks in the Americas. Before, you step out of your home, you should know the Key Bank hours.

Note: The bank opens at 9.00 am from Monday to Saturday. All services are available on all weekdays. Therefore, the bank operates on Saturdays, but Sundays are closed. However, the employees take lunch break on a rotational basis. The banks customer service agents work 24x7.  The exact hours of operation are given below.

Monday – 9.00 am – 4.00 pm

Tuesday – 9.00 am – 4.00 pm

Wednesday – 9.00 am – 4.00 pm

Thursday – 9.00 am – 4.00 pm

Friday – 9.00 am – 4.00 pm

Saturday – 9.00 am – 12.00 pm

Sunday - Closed

All branches do not operate on Saturdays. So, call before you head there. All job seekers and bank account holders should know about the working days, and banking hours.

Key Bank Holiday Hours

You should know, all bank branches spread across the states and other countries have a separate schedule for Saturdays. If there is a public holiday in the region, the bank branch may be closed for operations. There are other holiday hours, that the bank branches observe.

Key Bank has a unique holiday schedule. It follows the Federal calendar. State government also declares holidays, which banks have to abide by. There are certain compulsory holidays as well. Check out the holiday list given below.

  • New Year's Day
  • Martin Luther King Jr. Day
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day/Indigenous Peoples Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

You ought to know that the holiday list is not inclusive. There may be changes from time to time. So, call the bank directly to know about the holiday schedule. It may also vary from one branch to another.

Key Bank Holiday Hours – Things Customers Need To Know

Before and after holidays, there might be some delay in customer transactions. Therefore, the customers get worried and some also furious. You are requested not to get mad at anyone in the bank. It is quite normal. However, situations can improve in a day or two. You will find the banks working round the clock, before any holiday on and above their key bank hours. During the first week of the month, you will find long queues in the bank. Pension holders are amongst the customers who queue up during this time.

You will find the Key Bank ATMs open at all times. They operate 24x 7. You can now operate the account round the clock. You can perform certain basic transactions from ATMs. ATMs allow customers to perform self-service.

  • Deposits
  • Withdrawal
  • Funds Transfer
  • Check account balance
  • Bill payments

So, these are the tasks that you can perform. Fees are generally charged, if you bank from other bank’s ATMs. You can withdraw a maximum amount at one go, to dodge charges. These charges generally apply after a certain number of transactions. Therefore, a knowledge of Key Bank hours can allow you to be informed about such charges. Today, thefts also occur in ATMs. However, CCTVs are there to manage the entire situation. Security is given primary attention in Key Bank.

Key Bank has also come up with a mobile application. Now, you can manage your account on the go. Make deposits, transactions, check balances, and make bill payments from the app. Now, you do not have to visit the ATM. The app is compatible with Android and iOS. Security is a top priority for Key Bank. The app offers a high level of security.


Weekend and holiday transactions are delayed at times. Funds might be released late and be credited to your account late as well. So, you have to be patient at such times.

Availability Of Customer Service Agents On Weekends And Holidays

You will find that customer service agents work, round the clock. One of the reasons that customers give good ratings to banks, is great customer service. The agents should respond quickly to calls. Today, you will also get a response over IVR. The responses are automated through secure systems. Knowledge of Key Bank hours is essential, so that you can access the right channel at the right time.

Key Bank has numerous branches spread over the length and breadth of the country and outside as well. The agents work 24x7. You will get a response at midnight, too. You need to know how to contact the customer service channels. In case, you do not get the resolution in a given turn-around time, you can contact the grievance officer. You can contact customer service for personal banking, small business banking, wealth management, mortgage queries, and credit card inquiries.

Today, Key Bank also has the live chat function.  You can log in, enter your problems and queries on the chat system. It is quite useful today. Customers type in their queries and get replies instantly. You can try this out without any qualms. Today, the financial market is highly competitive. So, Key Bank is trying it’s best to alleviate issues faced by customers.

History Of Key Bank

KeyCorp is the holding company of Key Bank. Furthermore, it occupies the 25th position on the list of banks of the United States. The bank has a huge customer base that spans across industries like small business, corporate, retail, and investment banking. The bank headquarters is in Cleveland. The customer base spans Alaska, Colorado, Florida, Indiana, and Iowa to name a few.

Albany of New York is the first place where Key Bank got established for the first time in 1825. Here goes the list of the key people managing it.

Christopher M. Gorman is the Chairman, CEO and President.  Donald R. Kimble is the CFO.

The bank is often called the ‘Walmart of Banks.’ It mostly serves small towns. Key bank prefers to call itself America’s neighborhood bank. It is a name associated with it now.

Society Corporation and Key Bank merged in 1994. Currently, it has a strong hold in financial services. Key Bank has acquired a lot of shares in the recent past. Moreover, presently this has grown to epic proportions. In 2019, the bank also launched the first teller-less branch in Boulder, Colorado. In America, when it comes to banking, the name of Key Bank is sure to appear.

About the Author
Paul William
Author: Paul William
I am an American Economist (Ph.D. MIT). Over 1981-88, I was an Assistant Professor of Economics at the City University of New York. I have also assisted the Republic Government of USA I have worked in several countries in Europe and Africa as a consultant. I have also been a consultant for a variety of U.S. agencies. These include the D.C. Public Service Commission, the D.C. Department of Energy and Wind and Solar Energy California.

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